Terms & Conditions

Agreement
The Agency is a for profit corporation that works on a transactional fee, professional planning fee and supplier paid commission schedule. Our fee schedule is published online at nextexittravels.com and is subject to change at any time. Associated costs of accommodations, airfare, transportation, etc. are billed separately and in addition to booking & service fees. The Agency defines an adult as any individual 16 years or older. Booking fees may be discounted at the discretion of the advisor. Promotional periods may apply. Cancellation fees may apply. Services added after travel begins (last minute reservations, changes, etc.) may incur additional planning fees.

• Booking & Service fees are non-refundable.
• Suppliers are independent providers and do not act on behalf of the Agency, are not servants, agents or employees of the Agency, and are not in a joint venture or affiliates of the Agency – sales are processed and maintained by independent providers and subject to their respective policies for cancellation and refund
• Airline schedules are accessed via the SABRE system and quoted on the most direct routing offered and most up to date pricing
• Supplier pricing (i.e. airlines, hotels, car rentals, cruises and so on) is not guaranteed until purchased by the Agency with client’s approval
• The Agency may quote pricing in supplier’s local currencies and is subject to currency fluctuations
• Rates quoted will not include taxes or service fees, unless specified
• The Agency will advise the Client of all passport and visa requirements ONLY IF the Agency is purchasing & confirming the Client’s airline tickets (US citizens only)
• The Agency can suggest visa services but will not be directly involved in the processes in securing client visas
• The Agency requires a completed traveler profile and copies of valid passports for all travelers
• The Agency will not maintain any client PIN or pass code access information
• The Agency will only work with mileage/loyalty programs that allow access without the use of a PIN or “out of reach” personal information
• The Agency maintains a reasonable amount of cyber security on all files and internet access points
• The Agency requires all employees and associates to sign confidentiality agreements and maintains a reasonable amount of cyber security on all files and internet access points.
• The Agency recommends travel insurance be purchased for every itinerary within 21 days of initial payment
• The Client agrees to meet supplier-imposed deadlines for approval and payment
• The Client agrees to provide Next Exit Travels, An Affiliate of Departure Lounge, LLC. with current documentation relating to travel such as Passport, Known Traveler Identification Number, Frequent Flyer Numbers, Hotel Program Numbers, etc.
• The Client agrees to verify and be aware of all State Department Travel Warnings, CDC issued Travel requirements and/or recommendations before and during travel.
• The Client acknowledges that Next Exit Travels and Departure Lounge, LLC does not offer 24-hour assistance. An additional transaction fee may apply for after-hours assistance.
• The Client agrees to provide a valid credit card for payments and authorizes Next Exit Travels and Departure Lounge, LLC use the card for purchases on their behalf.

Disclaimer
Departure Lounge, LLC. (“Departure Lounge”) and its representatives, agents, officers, directors, employees, affiliates and insurers act solely as “a booking agent” for travel services and related products based upon the criteria supplied by you. Therefore, Departure Lounge disclaims all responsibility regarding the actual travel services and related products that are purchased. Once a booking is completed through Departure Lounge any funds received from you by Departure Lounge are sent directly to the actual supplier of the service or product. If you have a complaint with or about the actual supplier, you cannot hold Departure Lounge or Next Exit Travels responsible. Any acts, errors or omissions of independent suppliers (such as airlines, cruise lines, tour or ground operators) are not the responsibility of Departure Lounge. Under no circumstance will Departure Lounge be or become liable or responsible for any illness, injury or damage (including consequential and incidental damages) to persons or property in connection with any accommodations, transportation or other services or products purchased, even if those services are canceled, delayed or not available at the time of travel. Under no circumstances will Departure Lounge be liable or responsible in any way for any acts of third parties that disrupt or prohibit the receipt of any service or product, such as riots, strikes, acts of terrorism, overbooking, weather or other events.

Next Exit Travel Cancelation Policies & Fees:

We understand that the unexpected can happen and, when they do happen, our travel plans are the often first to go. However, any cancelations will be held to the following policies. These policies are in place to protect our efforts in planning your trip as well as efforts required to cancel itineraries. Please note that our policies are separate from any hotel or supplier policies.

Cancelation Fees & Policies:

  • Trips canceled after point of deposit will incur a fee of $250 per traveler

  • Trips canceled within 30 days of departure will incur a fee of $250 per traveler and 10% of the total trip cost